MANAGEMENT

Everyone who works in business, from someone who pays the bills to the person who hires and fires, uses information systems. For example, a supermarket could use a computer database to keep track of which products sell best. And a music store could use a database to sell CDs over the Internet. If you major in management information systems (MIS), you’ll learn how to put technology to work. MIS majors study information systems and their use in business and other organizations. They learn about computer databases, networks, computer security, and more.

Giant hypermarket has a systematic management. The organization was control by the headquarter, in decision making. The hypermarket has the supervisor to make report about every product and the employee performance. The coordinating of the interior shop and the planning in the organization held by manager of each the hypermarket.  

OUTPUT

The Giant Supermarket Company ("Giant") believes in protecting the confidentiality of customer information in accordance with our customers' wishes and applicable laws. Our reason for collecting customer information is to help us deliver value and improve the shopping experience of our customers. The Bonus Card is our primary means of collecting such information which helps us to target benefits and services to our customers. This may include advising our customers about products, services and other opportunities. Giant values your business and the trust you place in us. To help you better understand how customer information is used and protected at Giant, this Privacy Policy outlines (a) a definition of customer information, (b) methods and sources of collecting customer information, (c) categories of institutions or parties to whom we may disclose customer information, and (d) measures and efforts we take to safeguard customer information. Customer Information is information about you that is obtained by Giant in connection with providing a product or service for personal, family or household purposes. Some Customer Information is general and not specifically about you. For example, we may collect and use aggregate sales information or purchase data to determine purchasing trends. Because this aggregated information cannot be linked to any individual, it is not protected by this policy. Customer Information also includes Customer Identifiable Information. This is information that identifies you. It includes your name, address, email address, and telephone number. If you elect to have check cashing privileges at our stores, it may also include your social security number, checking account number and/or driver's license number. This privacy policy does not include Giant pharmacy records. Pharmacy records are kept separate from other Customer Information and maintained in accordance with the privacy and other requirements of Federal and state law. 

INFORMATION SYSTEM USED BY GIANT COMPANY

In Giant Company, there are using information systems such a Transaction processing system (TPS) that help them more efficient in customer services. Transaction processing system (TPS) is an information system that captures and processes data generated during an organization’s day-to-day transactions. A transaction is a business activity such as a deposit, payment, order or reservation.
Giant company using transaction processing system (TPS) that offers customer makes a purchase and payment using credit card. These systems allow them to make purchases on credit without carrying around a lot of cash. A credit card also allows small short-term loans to be quickly made to a customer who need not calculate a balance remaining before every transaction, and this allows a lot of flexibility for Giant Company for their customer’s service. Transaction Processing System also confirming an action or triggering a response, such as sending a thank-you note to a customer that done in buying process, or issuing a receipt to a client.
Besides that, Giant companies also use transaction processing systems by offering online purchases using, whichever is easier for customers to make choices without wasting their time to look around for items that they want to purchase in advance. Using this system also allows the Giant company offering better service and effectively to their customers.
Using transaction processing system (TPS) also allows Giant Company to record their business activity in types of Input, Processing, Storage, and Output. For example, in giant company stock data that they can know the type of goods purchased by their customers, the number of items that have been purchased and that data will be the transfer to be processed to find the number of items that should be added. Using this system also makes Giant Company easier to find out what types of product that they should added day-to-day. By using this system, Giant Company also can maintaining their data, which involves adding new data, changing existing data, or removing unwanted data.
For a conclusion, this types of Information System exactly most important to Giant Company for their internal activity or for their external activity. Transaction Processing System (TPS) also make their services more effective and make their customers more satisfaction with their services.

continuation to TECHNOLOGY SYSTEM IN GIANT

PRICING

The price of the product is sent to the EPOS terminal when the product’s bar code is read. In the past, every single item had a price sticker attached and when a price change was required, new labels has to be placed over the old one. This was a time consuming task, as every single item on the shelves of the product requiring the price change required a new label. Mistakes were sometimes made and customers over or undercharge. Nowadays, there are no price labels attached to product, neither does the packaging of the product show the price. The only reference to the price of the product is contained on a label attached to the shelf where that product is situated. These shelf labels are produced by the branch computer and are printed out in different sizes according to the size of the shelf display for a particular product.

STOCK CONTROL

There are, in fact, six branch computers linked to the EPOS terminals at the checkout. They all record information about item sold and provide backup for each other. If only one computer was used and brake down, the supermarket could not function. These branch computers are linked via the satellite links to a large main computer housed at the supermarket’s head office elsewhere in the country. All branches of this supermarket are also linked in this way to the main computer and this is an example o an extra-net.

OTHER USES

The stores are also big users of email. Each store is connected to each other, to every depot and to the head office. The email is used for area initiatives, promotional planning, quality controls issues, head office bulletins, warning about shoplifters and banning letters. The company also uses computers for staff recruitment. New application can fill in an application form over the internet and have it vetted by the head office. These save time at branch level and serves to get rid of some applicants. If an applicant fills in a form at the branch, this can be scanned in and then uploaded to the Head Office.

JUST IN TIME – STANDARD METHOD OF STOCK CONTROL

In the standard method, a shop selling cookers etc, keeps it stock in a shop are runs low it is replenished from the warehouse. When the warehouse needs new stock, an order is placed with the appropriate suppliers – or with the organisation’s main warehouse – and the goods are delivered.

The ‘just- in- time’ system take advantages of a stock information system. As products pass to the electronic points of sales (EPOS), the relevant data is sent to a database containing information about stock levels. When stocks fall below a set level more is ordered. Thus only a minimum of necessary stock is ordered and there is no need to maintain a large, fully stocked warehouse. In some cases, the system is fully automated, working out how and what stocks is needed and electronically processing and communicating the order.

Advantages

-          Money is saved because less warehouse space needs to be purchased and maintained

-          Economies can be made in regard to labour costs

-          The business is more aware of and more responsive to change in supply and demand

INTERNET SHOPPING

Businesses have recognised that the internet are allowed people to interact with each other in a different way, and it gave the potential for creating new markets and in reinvigorating old ones. Giant began to use the internet for marketing.

-                    I. As a means of communicating information about the products and services they offer

-                  II. As a ‘virtual shop’ , allowing customers to purchase goods and services online

-                 III. As a subscription service, e.g. allowing subscribers access to valuable information such as
             might be contained in research paper

-                 iv. As an interactive sites that encourages customers to give them feedback on their products

Advantages to the customers

-                   i. Customers do not have to travel long distances to the shops and struggle through crowds
             to make their purchases

-                  ii. It can be beneficial to those customers who are disable or who, for some other reason find
             it difficult to travel to shop

-                 iii. New, smaller, more specialised businesses present themselves on the web , thus widening
             the range of goods and services available

Advantages to the businesses

-                   i.  Overheads can be cut. A web-based business does not necessarily need a high
             street shop and staff to run it. Small specialized concerns have therefore been able to
             establish themselves on the web with very little outlay.

-                 ii.  Many new businesses have been created via the internet; some has been successful
             and some not. The overall effect, however has been to invigorate the business 
             environment by introducing healthy competition. 

TECHNOLOGY SYSTEM IN SUPERMARKET GIANT

Information systems were used widely in shop and in the distribution of goods and one area in which their use is particular important is supermarket. Computer systems are used in a variety of ways in the modem, large supermarket, from stock control to maintaining temperatures in fridges and freezers. In this section, we will look more in more detail at these systems in one particular large supermarket, which is part of a national chain.

The supermarket uses several computers which are located in a room known as the system office and form the supermarkets own Local Area Network. These computers are used to control the stock and are connected to the checkouts. These are the ‘branch computers’. The computers are multi-functional, and each can access the data, which give the management a number of access points.

Admin and stock control staff now have access to hand held computers, SEC (Shelf Edge Computers). These are used for price change, creating stock pictures (information on stock totals) and for forecasting deliveries.

Like many companies, they have experimented with giving customers hand held scanners to enter their own shopping. The experiment has been discontinued due to huge stock losses, staff called them ‘Shop and Rob’ rather than ‘Shop and Go’. The company is currently looking at developing a better system to get round these problems.

Located at each checkout is an ELECTRONIC POINT OF SALE (EPOS) till. EPOS till comprises a keyboard, a digital display, a scanner which reads bar codes, a set of scales, a printer, a credit/debit card reader and a till drawer. Each till also has its own base to which all of above is attached. It is the base unit which is connected by cables to the branch computer in the supermarket’s system office.

Each product to be sold must have an identifying code number which is different from that of every other product. Different sizes of the same product even need different code numbers. These code numbers are printed onto the labels or packaging of the product in the form of bars codes.

The bar codes on products are read by the EPOS tills at the checkout. This is achieved by using a scanner, which sends out infra-red laser beams via a set of mirrors, enabling the bar code to be read at most angles. When an item is passed over the scanner, the black and white parts of the code are detected by laser, as the black parts reflect very little light whilst the white parts reflect most of the light. This is converted into electrical pulses which are sent along the cables to the branch computer. The branch computer then searches its stock file for the product matching the EAN number. When this record is located the price and description of the product is extracted and sent back to the EPOS till at the checkout which then shows this item and price on the digital display, prints them on a receipt and adds the price to the total. At the same time, the branch computer records that one of this item has been sold.  When a bar code has been correctly scanned, the scanner emits a bleep. If no such sound is made, the item can be passed over the scanner again until it has been correctly read. The keyboard used to enter codes of products that will not scan, for example reduced price items.  The scales at the EPOS till are also linked up to the branch computer. All loose fruits and vegetables are weighed at the checkout. Each product has a code number which, when typed in at the keyboard, gives the customer a description of the product on the receipt along with the weight and price of the purchase. The weight of the product also deducted from the stock file. As well as printing an itemised receipt, the printer attached to the EPOS till can also print the name of the supermarket, the date and the amount owing on cheques and debit/credit card vouchers. This lessens the chance of mistakes as well as minimising the amount of time a customer has to spend at the checkout.

Not every customer pays by cash or cheque though. Many now opt to pay by a debit card. In these cases, the costumer’s card is swiped through the card reader which reads the information (such as the account and the expiry date) held on the magnetic strip on the back of the card. The latest in store development has been the arrival of smart card readers at the EPOS. A debit card with a smart chip is placed in the reader and the costumer then enters their PIN to authorise the money being taken out of their account. This is more secure than signing a docket as it cannot be forged. This information then added to the details of how much the costumer has spend and, after checking that sufficient funds are present, used to transfer this amount from the costumer’s bank account to that of the supermarket’s. This process is called ELECTRONIC FUNDS TRANSFER and works even if the supermarket’s bank is different from that of the costumer. 

Information system in management

Giant hypermarket has a systematic management. The organization was control by the headquarter, in decision making. The hypermarket has the supervisor to make report about every product and the employee performance. The coordinating of the interior shop and the planning in the organization held by manager of each the hypermarket

Information system in management

Giant hypermarket has a systematic management. The organization was control by the headquarter, in decision making. The hypermarket has the supervisor to make report about every product and the employee performance. The coordinating of the interior shop and the planning in the organization held by manager of each the hypermarket

Process

Information system use widely shop. Hypermarket giant uses process data storage via the data warehouse. When the customer purchasing the item from the company they item will send data to the information data warehouse to analysis the data stock.  The process goes by scanning the data or code on the item then the price will identified. The data of the product send directly to the branch computer in the supermarket system office. Each product to be sold must have an identifying code number which is different from that of every other product. Different sizes of the same product even need different code numbers.  These code numbers are printed onto the labels or packaging of the product in the form of bars codes.

Information system in organization

Giant hypermarkets organize by a manager. The manager also helps by other staff and help by middle manager. The organization system by the middle manager was helping on low level analysis. As example the supervisors making an analysis to the employee works and check on the stock. Other than that the organization also always need report so the middle manager has to make a report to the manager.  By doing the organize system job they will has efficiency in bureaucracy for decision making.

Giant hypermarket also has a maintenance system to make sure the safety of the building and the quality of the product.  As example the hypermarket need to maintain the temperature of the cooling room so they are no any affected stock.  Other than that organize system of pricing by the management attract the customer to the price in the market. 

Important of the system to the company

                          Giant hypermarket using a lot of the importance system in their company. For example using CCTV camera. This system is important because it is can help to us for to avoid undesirable such as theft, embezzlement of items and so on. It is also can help for us to control all the behaviours of employees in this company especially for the manager. Other than that, in this company also provided the Citi bank for customer. It is important because it is can simplify customer to take money for shopping. It also can help to other people for save their money with easily especially for the employees which work in this company.Gaint hypermarket also using system such as online business that based on the e-commerce.it is able to offer better services to customer because they can buy their product back home without having to waste their time. This system mainly aimed at shoppers who purchases items in a big sum. Besides that, shopping online is more efficient and effective compared to the conventional ways of direct selling. In addition, they also using a system such as bar scanner to selling their items. It is most important because workers were able to determine the price an items by easily through the use of bar scanner. Therefore, efficient and effective systems are most important in this company to achieve their goals.

Information system Input

Input is a material or resources from outside of the entry into a system. It is a synonym used in a computer, business process, and management.

Giant Hypermarket is one company using the system input in conducting its business activities. All raw materials received from outside is input to the giant hypermarkets. For example, suppliers who provide materials or goods for sale to the giant hypermarket business activities. A supplier relating to the giant company has become the input to them. This is because, the supplier can meet the demands and needs of the giant hypermarket business activities.

In addition, customers or purchasers who buy goods from giant companies can also be input to the giant. This is because, buyers who have purchased goods giant has provided input to the giant companies, because the goods were purchased to convert into money. Entry money is input to the giant. With customer input, such as the inclusion of money to run all the business giant. Therefore, customers or buyers are inputs to the Giant hypermarkets.

In addition, communities that want to work with the giant can be input to giant hypermarkets. Entry into a giant community and become employees is one input to the process of giant business. This is because, with the workers, activities and business processes can be run as it can manage and supervise all the goods or materials in the market while providing the services or service to customers. Thus, the influx of inputs to a company because, through the business process will be conducted.

Information is also one input to a system of appropriately. In this case, any information obtained either from within or outside an input to a Giants hypermarket. Information obtained from any source associated with the giant business has become the input to it. This is because, giant will be able to find a case such as demand and consumer needs the quality of a product, and market a product. Information normally obtained from news sources, internet and magazines and related services. Therefore, the information can be input to a Giants hypermarket.

Giant Company Background

The Giant store brand was founded by the Teng family as a simple grocery store in one of the suburbs of Kuala Lumpur in 1944. Its mission was to offer a wide variety of food products at the lowest possible prices. As its reputation grew, so did its business. Dairy Farm, which acquired Giant in 1999, recognized that the key to Giant's success had been its ability to continuously offer value for money products. It retained this core principle even as it began transforming Giant into a national and international brand.
After six years of effort, which included redesigning the stores, the introduction of the non-food products into the Giant hypermarkets, the implementation of international retail standards that includes safety, cleanliness, structured training, and a vibrant shopping environment as well as centralized buying functions and improved operations, Dairy Farm has made Giant the undisputed leader in Malaysia’s retail sector.
In 1999, the first Giant Hypermarket store opened in Shah Alam, Selangor. By 2006, the company had grown to operate a total of 86 hypermarkets/supermarkets in Malaysia. The chain also includes 6 stores in Singapore and 17 hypermarkets in Indonesia. Giant hypermarkets offer a wide range of local merchandise, such as fresh local fruits, vegetables, and seafood within a wet market environment.
On March 22, 2008, the first Giant Hypermarket in Brunei Darussalam was opened at Tasek Rimba, Mukim Gadong A in the Brunei Muara District near the Rimba Housing Estate. This continued to the Seri Q-Lap Mall in Kiulap and the newly opened Times Square Shopping Centre in Berakas near the international airport, at end of June 2011, Giant has 38 hypermarkets and 76 supermarkets in Indonesia.